• Guest Services Manager

    Job Locations US-TX-Houston
    Posted Date 4 weeks ago(7/23/2018 8:11 PM)
    Requisition ID
    # of Openings
    Category (Portal Searching)
    Front Office Operations
  • Overview

    Houston Hotel




    Discover a luxurious oasis at the Omni Houston Hotel. Situated on impeccably manicured grounds, the Houston Galleria hotel features the finest in Houston accommodations with sensational views of the city or pool area. The Omni Houston Hotel is centrally located in the prestigious Uptown Post Oak/Galleria area and is just minutes from all of the excitement that Houston, Texas has to offer.


    The Omni Houston Hotel’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Houston Hotel may be your perfect match.

    Job Description

    The Guest Services Manager creates a 4 diamond experience from guest arrival on the front drive trhough to their departure.


    • Conduct staff Training as needed.
    • Write out weekly department schedule.
    • Coordination of the front drive and transportation on the front drive.
    • Conduct payroll for associates in the department.
    • Manages bell, door and concierge staff.
    • Ensure that all arriving and departing guests are treated with maximum courtesy and are served expeditiously.
    • Maintain continuous liaison with management, Reservations desk and Housekeeping staff to guarantee that guests are receiving quality services that exceed their expectations.


    • Must have at least 2 years of supervisory experience and front desk hotel experience.
    • Must be able to work in a fast paced environment and resolve issues on the spot.
    • Must have excellent interpersonal and communication skills.
    • Must be available for scheduling based on business demands to include weekends and holidays.
    • Must be able to work a 50 hour work week.
    • Must have a valid driver’s license and an excellent driving record.

    Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement 

    If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.


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