• Overnight Front Office Manager

    Job Locations US-TX-Houston
    Posted Date 3 weeks ago(7/27/2018 1:45 PM)
    Requisition ID
    2018-27488
    # of Openings
    1
    Category (Portal Searching)
    Front Office Operations
  • Overview

    Houston Hotel

     

    Houston

     

    Discover a luxurious oasis at the Omni Houston Hotel. Situated on impeccably manicured grounds, the Houston Galleria hotel features the finest in Houston accommodations with sensational views of the city or pool area. The Omni Houston Hotel is centrally located in the prestigious Uptown Post Oak/Galleria area and is just minutes from all of the excitement that Houston, Texas has to offer.

     

    The Omni Houston Hotel’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Houston Hotel may be your perfect match.

    Responsibilities

    • Prepare a timely and accurate Daily Report (Daily Business Summary DBA)
    • Expeditious and diplomatic resolution of guest problems
    • Fully knowledgeable in all emergency procedures
    • Accurate preparation of VIP, complimentary, house use rooms, and out of order lists
    • Ensure proper registration of guests and credit procedures are followed
    • Distribution of all nightly reports
    • Next day arrival setup (Next day specials, billing, etc.)
    • Ensure Comp Room Report is checked and completed prior to 11pm
    • Obtain nightly city-wide occupancy and average rate figures
    • Maintain current back up reports
    • Handle express check-outs ensuring their completion
    • Training and supervising of Night Auditors and 3rd shift front office staff
    • Preparing weekly night audit schedule
    • Ensuring adherence to all systems and control procedures
    • Documenting errors made by cash handling associates
    • Assist in and ensure completion of night audit checklist and responsibilities
    • Balancing of daily postings and revenue
    • Provide clear and consistent communication with all overnight staff
    • Must arrive promptly for shifts and remain on property for the duration of shift until a relief manager has arrived
    • Ensure manager walks are completed and communicated to staff

    Qualifications

    • Must have at least 2 years of supervisory experience and front desk hotel experience
    • Must be able to work in a fast paced environment and resolve issues on the spot
    • Must have excellent interpersonal and communication skills
    • Must be available for scheduling based on business demands to include weekends and holidays
    • Must be able to work 50 hour work week
    • Must have a valid Driver’s License  and excellent driving record.

     

    Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement 

    If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.

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