• Assistant Director of Convention Services

    Job Locations US-GA-Atlanta
    Posted Date 1 week ago(8/9/2018 4:28 PM)
    Requisition ID
    # of Openings
    Category (Portal Searching)
    Catering and Convention Services
  • Overview

    Atlanta Hotel at CNN Center


    Atlanta CNN


    Luxurious comfort embraces pure style at the elegant, four-diamond Omni Hotel at CNN Center. Located in the heart of downtown Atlanta within the bustling Centennial Park District, this luxury hotel treats you to views of the spectacular downtown skyline or picturesque Centennial Olympic Park. The Omni Hotel at CNN Center is connected to Philips Arena and the Georgia World Congress Center, and it is the closest hotel to the Mercedes-Benz Stadium.


    Omni CNN’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Hotel at CNN Center may be your perfect match.

    Job Description

    Oversee the Convention Services Department by ensuring a consistent product to standards, while maximizing profitability and protecting the integrity of the guest experience.


    • Responsible for planning, evaluating, organizing, and directing the activities of the Convention Service Managers, Convention Floor Coordinators and Convention Services Administrative Assistants.
    • Responsible for ensuring that all policies, procedures and guidelines are followed by department personnel.
    • Responsible for all administrative duties which are necessary in the functioning of the department.
    • Responsible for working with the convention/meeting planners in coordinating the final details for conventions/meetings.
    • Responsible for anticipating needs, forecasting results, analyzing and arranging work processes for personnel in the department.
    • Responsible for the overall condition of each function room and all Convention Service equipment.
    • Provides the necessary training, motivation, and leadership for all department personnel.
    • Participates in the final interview process for all departmental personnel.
    • Ensures that all procedures, policies, and guidelines, as established by Omni Hotel, are being followed by department personnel.
    • Establishes and maintains rapport with outside purveyors, who provide services for the Hotel and its guests through the Convention Services Department.
    • Establishes and maintains efficient office procedures to facilitate the smooth operation of the department.
    • Meets with major convention/meeting planners to coordinate final arrangements for convention/meetings.
    • Forecasts payroll, public room income and meeting covers on an annual/quarterly/monthly basis.
    • Attends weekly Forecast and Marketing meetings.
    • Attends extended Executive Operating Committee Meetings.
    • Tours, on a daily basis, the hotel function space and spot checks meeting room setups. Ensures that all function space in the hotel is well presented and maintains a scheduled cleaning program for each function room.
    • Ensures that all equipment used in the department is in good order, and uses preventive maintenance schedules for all equipment.
    • Ensures that the desired level of quality is maintained in all meeting room sets on a continuing basis.
    • Ensures that all file turnover requirements (from Sales to Convention Services) are fulfilled.
    • Responsible for overseeing the coordination of the Hotel Function Books.
    • Reviews, on a daily basis, information entered into the Convention Services Department Daily Log and takes necessary steps to alleviate problems noted in the log.
    • Attends out-of-hotel meetings as required.
    • Establishes a rapport with individuals in similar positions at other hotels.
    • Conducts weekly department meetings.
    • Ensure work area is clean and clear of standing water, debris or any objects that can obstruct the job duties from being performed safely, efficiently and effectively.
    • Perform other duties as assigned by the Director of Convention Services.



    Must have Associate’s degree or higher and or a minimum of 3 years supervisory Convention Services Manager experience or  similar position in 4- diamond hotel.

    Language Skills:

    Ability to read, analyze and interpret general business periodicals. Ability to effectively communicate both verbally and written. Ability to present information and respond to questions or requests from groups of managers, clients, guests, co-workers and associates.


    Mathematical Skills:

    Ability to add, subtracts, multiply and divide in all units of measure using whole numbers, common fractions and decimals.


    Physical Demands:

    The physical demands described below are representative of those that must be met by an employee to successfully perform the essential duties of this job.

    While performing this job, the employee is regularly required to stand, walk, sit, speak, hear, reach, bend over, stoop, use hands, use fingers, write, see, feel objects, handle paper, wires, pens, boxes, and occasionally kneel.  Occasional lifting or moving may be required of objects up to 20 pounds.


    Work Environment:

    The environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

    The noise level in the work environment is usually moderate to loud.  The temperature can fluctuate from cold to hot.  As many as five persons could be working alongside with you.


    Other Skills and Abilities:

    • Able to operate telephone, computer stations, plug and unplug various power cords, familiar with basic computer interface systems. Must be able to work a flexible schedule and holidays.
    • Able to maintain organizational image by demonstrating high quality guest service at all times to both internal and external customers.


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