• Ski Host Program Supervisor

    Job Locations US-NH-Bretton Woods
    Posted Date 1 month ago(1 month ago)
    Requisition ID
    2018-28064
    # of Openings
    1
    Category (Portal Searching)
    Ski Resort Operations
  • Overview

    Mount Washington Hotel

     

    Mt Washington

     

    As grand as the history behind it, the Omni Mount Washington Hotel, located in Bretton Woods, New Hampshire, is gracious in ambiance and generous in amenities. A favorite New England retreat of presidents, poets and celebrities, the hotel delights every sense with enchanting music, refined dining and luxurious décor.

    Omni Mount Washington Resorts associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. The Omni Mount Washington Resort is committed to serve our associates and nurture their growth. We embody a culture of respect, gratitude and empowerment each day. If you are a friendly, motivated person, with a passion to serve others, the Omni Mount Washington Resort may be your perfect match.

    Job Description

    Coordinate and manage all aspects of the Bretton Woods Mt. Host volunteer program.

    Responsibilities

    • Responsible for recruiting and training a staff of volunteers whose primary duty is to provide a welcoming atmosphere and exceptional customer service to all guests of the ski area.
    • Enhance guest service through curbside meet and greet, information dissemination and create a welcoming atmosphere across the ski area from the base lodge to the slopes.
    • Set up and assign weekly schedule of Mountain Hosts.
    • Assign daily duties based on departmental needs, staffing and visitor numbers.
    • Adjust daily schedule as needed to ensure coverage at all key locations.
    • Work closely with Ski Area Managers/Supervisors /Loss Prevention to ensure parking proceeds efficiently and effectively.
    • Assign on-hill hosts to manage crowds at top of lifts, provide information and pass out trail maps, assist Ski Patrol with “Slow Skiing Zones” as part of the Safety Patrol.
    • Work with all departments to determine needs including Rentals, Ski School, Hobbits and F&B.
    • Provide complimentary cider and hot chocolate. Set up Hosts to work lift lines with trail maps, hot drinks, tissues, trash bags. Provide a friendly smile in an otherwise stressful location.
    • Ensure groups are taken care of upon arrival and departure. Meet and greet, help with skis, offer trail maps, lunch vouchers etc.
    • Provide efficient and easy access to Shuttle service at the end of the day.
    • Assist Guest Services by passing out and collecting guest surveys.
    • Assist Rental Department and Ski School by escorting guests through the process.
    • Manage and document volunteer vouchers.

    Qualifications

    • Must have exceptional communication skills, including intermediate computer skills.
    • Must be available to work flexible hours, including weekends and holidays.

    Omni Hotels and Resorts is an equal opportunity employer.

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