• Assistant Director of Housekeeping | Omni Homestead Resort

    Job Locations US-VA-Hot Springs
    Posted Date 2 weeks ago(2 weeks ago)
    Requisition ID
    # of Openings
    Category (Portal Searching)
  • Overview

    The Homestead




    Our employees are what make The Homestead what it is. Since 1766, they’ve helped us offer guests an opportunity to enjoy Southern hospitality at its best. Located in the Allegheny Mountains of Virginia, we are a four-season resort that boasts superb restaurant dining experiences, championship golf, spa, winter sports and numerous other activities ideal for families and corporate outings.


    Omni Homestead’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Homestead may be your perfect match.

    Job Description

    The Assistant Director of Housekeeping is responsible to assist in managing and directing of all Housekeeping and Laundry functions, and is responsible to uphold quality assurance for the Housekeeping department, in addition to encouraging cost control measures. The ADOH provides support to the Director of Housekeeping in all areas of the Housekeeping Operation, upholding Omni standards and consistently setting a good example.


    • Provides courteous, personalized, attentive, sincere, consistent Guest Service by responding promptly and efficiently to inquiries, request & Complaints using Guest Service Skills. Exhibiting hospitality while striving to exceed Guest expectations.
    • Resolves difficult or unusual problems arising with Guests, while maintaining good Guest relationships, demonstrating outstanding hospitality through the corrective action taken.
    • Maintains open and clear communication with all departments and guests to ensure consistent service.
    • Identify ways of improving the efficiency and effectiveness of our service to guests by actively participating in the Omni Service Tradition program.
    • Assist Executive Housekeeper with all of the following departmental functions and concerns: maintain turnover to an acceptable level, maintain close communication and interaction with Front Desk and Engineering, uniform control and issuance, administer Lost and Found key control, guest requests, monthly meetings, quality assurance in public space and guest rooms, linen and supply inventories, monitor Housekeeping inventories to ensure adequate levels are maintained, assist with scheduling and payroll cost controls.
    • Participates in energy conservation efforts
    • Respects Hotel property and work areas by keeping them clean, well maintained, stocked, and properly stored. 
    • Eliminates waste of supplies.Assists in maintaining Omni standards of cleanliness and a consistent guest experience.
    • Assists in maintaining a highly motivated and trained staff that continually strives for excellence, in service and cleanliness.
    • Maintains close coordination, communication, and interaction with the Front Office and other departments
    • Ensures all guest requests are met within the prescribed time limit.
    • Assists Executive Housekeeper in all areas of Housekeeping management: cost controls, inventories, quality assurance inspections, staff supervision, systems and controls, loss prevention, safety, associate morale.  Together with the Executive Housekeeper, ensure smooth operation of the Housekeeping Department.


    • Bachelor's Degree from an accredited college or university (Hospitality Management, strongly preferred), or equivalent work experience, including growth within a hotel housekeeping department 
    • Previous work experience in a Hotel Housekeeping role
    • Previous luxury hotel experience in a guest-facing role (strongly preferred)
    • Previous supervisory and / or management experience
    • Must be able to work a flexible schedule and willingness to work nights, weekends, and holidays.
    • Ability to stand for the entire scheduled shift.
    • Customer service oriented, ability to multi-task, detail orientation, and excellent organizational skills needed.
    • Knowledge of Property Management Systems and related computer programs
    • Strong knowledge of Microsoft Office Software.

    All Full-Time, Year-Round Employees of The Homestead receive medical, dental, and vision insurance options, in addition to resort-specific discounts on dining, rooms, retail, and activities. Join our team today!


    Omni Hotels & Resorts is an equal opportunity employer. The EEO is the Law poster and its supplement are available using the following links:EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement 

    If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to 


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