• Front Desk Manager

    Job Locations US-PA-Pittsburgh
    Posted Date 1 month ago(9/19/2018 4:58 PM)
    Requisition ID
    # of Openings
    Category (Portal Searching)
    Front Office Operations
  • Overview

    William Penn Hotel




    History defines elegance in this classic, downtown Pittsburgh hotel. Since opening the doors in 1916, the Omni William Penn Hotel has played a starring role in the city of Pittsburgh, hosting movie stars, politicians, heads of state, and leaders of business and industry. A recent multi-million dollar renovation has only enhanced the beauty of this luxury hotel to ensure that generations to come will enjoy the outstanding service, guest room accommodations, and award winning cuisine that have defined the Omni William Penn Hotel for decades.

    Job Description

    This person will be responsible for managing the associates and day to day operations of the front desk.  




    • Ensure that Omni customer service standards are maintained and that every guest is satisfied. 
    • Ensure that the Front Desk and Rooms Controlling operate at peak efficiency to give a maximum utilization of guestroom availability in attaining high occupancies and with minimum overbooking. 
    • To ensure the accuracy of the Front Desk records with direct and open lines of communications to other departments within the hotel.
    • Assists in marketing  efforts to include Select Guest, Promotional Packages and ensure accurate occupancy forecasting.
    • In conjunction with night audit staff, ensure timely and accurate reporting of daily operating results and statistical information as related to revenue and expenses. 


    •  Previous customer service experience required. 
    • This person may be required to be the relief Overnight Manager 2 days per week.  
    • Candidate must be flexible with schedule and able to work AM’s, PM’s, Overnights, Weekends and Holidays.  
    • Previous Front Office supervisory/management  experience preferred

    Unless noted differently applicants must be able to work all days including AM, PM, weekends & holiday shifts.

    530 William Penn Place  |  Pittsburgh  PA  15219  |   Human Resources Office  |  William Penn Level

    Job Hotline ~ 412.553.5232

    Omni Hotels & Resorts is an equal opportunity employer. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement
    If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.


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