• Guest Relations Manager

    Job Locations US-NY-New York
    Posted Date 3 weeks ago(9/27/2018 4:46 PM)
    Requisition ID
    2018-29139
    # of Openings
    1
    Category (Portal Searching)
    Administrative/Clerical
  • Overview

    Berkshire Place

     

    Berkshire

     

    This luxury New York City Hotel allows you to experience the sophistication of an Upper East Side residence with an enviable location in the heart of Midtown Manhattan. The Omni Berkshire Place is steps away from Fortune 500 companies and some of the city’s most illustrious sites like Fifth Avenue Shopping, St. Patrick’s Cathedral, Rockefeller Center, Central Park, and Broadway Theatres. Combining modern technology and fresh contemporary décor, the reinvented New York City accommodations have a residential feel that will appeal to both business and leisure travelers.

     

    The Omni Berkshire Place’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Berkshire Place may be your perfect match.

    Job Description

    The Loyalty Manager will effectively provide excellent customer service personally to our Select Guests.

    Responsibilities

    • Develop relationships with Select Guests and serve as their point of contact for any hotel or program questions.
    • Create memorable experiences for our Select Guests during their stay.
    • Welcome Select Guests upon arrival and ensure all their requests and needs are met throughout their stay.
    • Resolve any concerns or issues with Select Guest, communicating any needs or special requests to fellow hotel departments.
    • Arrange Select Guest and special occasion amenities via In-Room Dining.
    • Conduct Loyalty Program training with other Front Office and hotel associates.
    • Conduct monthly Loyalty meetings with relevant hotel associates.
    • Promote the Select Guest program to guests that are current not members.
    • Maintain Select Guest product inventories.
    • Conduct guestroom inspections prior to Select Guest arrival.
    • Will assist in Front Office operations as needed.
    • Perform any other duties assigned by the Front Office Management.
    • Be pleasant, smile and greet all guests, using surnames when obtained.
    • Be actively engaged with our guests and deliver memorable guest experiences.
    • Create unique, personalized WOW moments at every opportunity.

    Qualifications

    • Previous customer/guest service experience required; hotel and front office experience is strongly preferred.
    • Previous experience in high customer contact environment; with previous experience answering customer questions and handling customer concerns.
    • Previous cash handling and multi-phone usage experience.
    • Must possess the ability to multi-task in a busy environment, follow through successfully on guest requests, ensure guest satisfaction, and work as a team player.
    • Must be service and detail oriented; possessing a friendly approachable demeanor and strong problem-solving skills.
    • Must be able to work Tuesday - Saturday schedule.

    End of Job Description

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