• Restaurant Assistant General Manager - La Reserve

    Job Locations US-TX-Houston
    Posted Date 3 weeks ago(9/30/2018 10:12 PM)
    Requisition ID
    # of Openings
    Category (Portal Searching)
    Food & Beverage
  • Overview

    Houston Hotel




    Discover a luxurious oasis at the Omni Houston Hotel. Situated on impeccably manicured grounds, the Houston Galleria hotel features the finest in Houston accommodations with sensational views of the city or pool area. The Omni Houston Hotel is centrally located in the prestigious Uptown Post Oak/Galleria area and is just minutes from all of the excitement that Houston, Texas has to offer.


    The Omni Houston Hotel’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Houston Hotel may be your perfect match.

    Job Description

    To provide proper training and supervision of all personnel including supervisors. To insure prompt, courteous service in a manner that complies with Omni Food and Beverage standards and company policies and procedures. To ensure the overall success of the restaurant, bar and In Room Dining by guest satisfaction surveys and utilizing financial controls.


    • To consistently ensure the maximum guest information.
    • Pre-meal meeting conducted with service staff on a daily basis.   
    • Supervision of floor during operation.      
    • Ensure that service personnel follow service scenario.
    • Monitor timing of guest experience.
    • Handle all complaints to the guests' satisfaction.
    • To maintain a consistently smooth running operation.
    • Ensure dining room open promptly.    Side-stands fully stocked with equipment.
    • All side-work complete.
    • Ensure proper function of all service equipment.
    • Ensure station rotation in seating.
    • Assist in servicing guest in any way needed.
    • Manage Special events in Outlets
    • Scheduling and maintain productivity of service staff.
    • To monitor and analyze the quality and consistency of the food product.
    • Constantly perform positive up-selling techniques with service staff.
    • Expedite table turnover and table resetting.
    • Implement sales promotions, Marketing, and merchandising programs.
    • Be familiar with all food and beverage-related procedures and equipment and assist the cashier when needed.
    • Reconciliation/deposits
    • Charge procedures
    • House charge procedures
    • Check control
    • Walkouts
    • Reports
    • Abstracts
    • Know and adhere to all company policies and procedures.
    • Know emergency procedures (including CPR) and work to prevent accidents.
    • Be familiar with and enforce all policies related to liquor liability laws.  Specifically:
    • Dramshop Theory - Prohibiting sale of liquor to intoxicated guests.
    • Prohibiting sale of liquor to minors.
    • Perform any and all other duties assigned and/or required by management.
    • Continuously check food quality and presentation coming from kitchen.
    • Maintain food displays during service.
    • Monitor guest satisfaction and comments regarding food.
    • To be familiar with clients so that there is constant recognition of all repeat guests.
    • Manage and update Open Table with Reservations reviewed on a daily basis.
    • All special attention details handled properly.
    • To maintain the physical atmosphere and cleanliness of the restaurant.
    • Staff’s uniform and appearance meet specifications.
    • Tabletops set to specifications.
    • During service, constantly inspect tabletops, side-stations and tray stands.
    • All equipment in good condition and clean.
    • All work areas maintained neat, orderly and clean.
    • Enter all maintenance  deficiencies in Synergy and follow up
    • All lights and music adjusted appropriately for each meal period.
    • To contribute to the profitability of the restaurant through cost control effectiveness.
    • Administrative responsibilities:
    • Productivity
    • Weekly volume forecast
    • Weekly schedule
    • Staffing requirements
    • Payroll computation
    • Bar controls and procedures
    • Beverage cost
    • Beverage requisitioning
    • Food requisitioning
    • Assist in end-of-month inventory
    • Bar and dining room security


    • Bachelor’s Degree or Equivalent.
    • Previous Restaurant Manager Experience required.
    • Flexible schedule including evenings, weekends, and holidays.
    • Understanding of financial statements and labor productivity.
    • Must be TIPS certified.

    Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement 

    If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.


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