• Assistant Front Office Manager

    Job Locations US-LA-New Orleans
    Posted Date 1 week ago(11/6/2018 10:52 AM)
    Requisition ID
    2018-30257
    # of Openings
    1
    Category (Portal Searching)
    Front Office Operations
  • Overview

    Riverfront Hotel

     

    Riverfront

     

    Omni Hotels and Resorts creates genuine,authentic guest experiences at over 50 distinctive luxury hotels and resorts in leading business gateways and leisure destinations across North America. Omni Hotels is known for its exemplary culture,authenticity to the markets in which we operate,innovation and exceptional service. Our commitment to career development has created tenure and loyalty that enables us to perpetuate our family atmosphere.

    Job Description

    To work closely with Director of Front Office Operations and night staff to ensure maximum Front Office operating efficiency during the evening hours.

    Responsibilities

    • Handle all training with associates to ensure Omni Standards.
    • Communicate with all department managers on continuing basis.  Especially the communication with Night Audit each evening/morning.
    • Handle all guest complaints maintaining a satisfactory impression with the guest on resolving any complaints.
    • Be very familiar with the hotel computer system for training maintenance and trouble shooting.
    • Complete weekly supply inventories to ensure adequate pars of such.
    • Complete rate discrepancy report and make needed changes.
    • Block/assign applicable arrivals for the following day; i.e. V.I.P.'s, ESP's, Special Requests, etc.
    • Prepare group information sheets.
    • Complete check-out with balance report.
    • Complete credit check daily.
    • Adhere to all Systems & Controls of the Front Office and appropriate areas of responsibilities.
    • Assure knowledge and training of Marketing Programs of company and hotel.
    • Work closely with the Loyalty Ambassador to ensure all select guests are being tracked and serviced.

    Qualifications

    • At least 1 year of Front Office Supervisory or Management experience in a previous luxury hotel is required.
    • Must be able to work a flexible schedule and willingness to work nights, weekends, and holidays.
    • Ability to stand for the entire scheduled shift.
    • Customer service oriented, ability to multi-task, detail orientation, and excellent organizational skills needed.
    • Four year college degree, preferably in the hospitality industry
    • Knowledge of Property Management Systems and related computer programs
    • Strong knowledge of Microsoft Office Software.

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