• Assistant Front Office Manager

    Job Locations US-LA-New Orleans
    Posted Date 1 week ago(11/8/2018 9:39 AM)
    Requisition ID
    2018-30313
    # of Openings
    1
    Category (Portal Searching)
    Front Office Operations
  • Overview

    Royal Orleans Hotel

     

    Royal Orleans

     

    The Omni Royal Orleans offers graceful elegance in a New Orleans French Quarter hotel. Located on the most fashionable corner, St. Louis at Royal, the hotel has received the four-diamond luxury award for over 30 years and has earned the Pinnacle Award for meeting services. Our full property renovation incorporates modern amenities with classic design in our guest rooms, including iconic wrought iron balconies and redesigned public spaces inspired by liveliness of the area's culture through various color palettes and artwork.


    Omni Royal Orleans’ associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Royal Orleans Hotel may be your perfect match.

    Job Description

    The Assistant Front Office Manager will work closely and efficiently with Management and the Front Office to ensure maximum operating efficiency. The candidate will handle all guest complaints maintaining a satisfactory impression with the guest on resolving any complaints. The candidate will handle all training with associates to ensure Omni Standards.

    Responsibilities

    • Handle all training with associates to ensure Omni Standards.
    • Communicate with all department managers on continuing basis.  Especially the communication with Night Audit each evening/morning.
    • Handle all guest complaints maintaining a satisfactory impression with the guest on resolving any complaints.
    • Be very familiar with the hotel computer system for training maintenance and trouble shooting.
    • Complete weekly supply inventories to ensure adequate pars of such.
    • Complete rate discrepancy report and make needed changes.
    • Block/assign applicable arrivals for the following day; i.e. V.I.P.'s, ESP's, Special Requests, etc.
    • Prepare group information sheets.
    • Complete check-out with balance report.
    • Complete credit check daily.
    • Adhere to all Systems & Controls of the Front Office and appropriate areas of responsibilities.
    • Assure knowledge and training of Marketing Programs of company and hotel.
    • Work closely with the Loyalty Ambassador to ensure all select guests are being tracked and serviced.

    Qualifications

    • Previous luxury hotel experience.
    • Must have 2 years experience as a supervisor or 1 year of management experience; preferably in the hospitality industry. 
    • Must be able to work a flexible schedule and willingness to work nights, weekends, and holidays.
    • Ability to stand for the entire scheduled shift.
    • Customer service oriented, ability to multi-task, detail orientation, and excellent organizational skills needed.
    • Four year college degree preferred; preferably in a Hospitality/Tourism-related field.
    • Knowledge of Property Management Systems and related computer programs.
    • Strong knowledge of Microsoft Office Software.

     

    Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement 

    If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.

    End of Job Description

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