• Assistant Front Office Manager

    Job Locations US-NH-Bretton Woods
    Posted Date 4 weeks ago(12/27/2018 2:00 PM)
    Requisition ID
    2018-31373
    # of Openings
    2
    Category (Portal Searching)
    Front Office Operations
  • Overview

    Mount Washington Hotel

     

    Mt Washington

     

    As grand as the history behind it, the Omni Mount Washington Hotel, located in Bretton Woods, New Hampshire, is gracious in ambiance and generous in amenities. A favorite New England retreat of presidents, poets and celebrities, the hotel delights every sense with enchanting music, refined dining and luxurious décor.

    Omni Mount Washington Resorts associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. The Omni Mount Washington Resort is committed to serve our associates and nurture their growth. We embody a culture of respect, gratitude and empowerment each day. If you are a friendly, motivated person, with a passion to serve others, the Omni Mount Washington Resort may be your perfect match.

    Job Description

    The Assistant Front Office Manager is responsible for  assisting in overseeing all areas of operation relating to the guest experience for Front Desk, Ideal  Services, and the Loyalty Program. To assist in the development of all Front Office associates.

    Responsibilities

    • Maintain standards of guest services and a consistent guest experience as documented by JD Power, Medallia and AAA ratings.
    • To ensure that the Front Desk operates at peak efficiency to give a maximum utilization of guestroom availability in attaining high occupancies and with minimum overbooking.  To ensure the accuracy of the Front Desk and PBX records with direct and open lines of communications to other departments within the hotel.
    • To ensure all Front Office systems and controls procedures comply with corporate policy and procedures, as evidenced by "Goal" Audits, and minimum levels of bad checks and bad debts.
    • To ensure all Front Office payroll costs and other expenses are properly monitored and controlled in accordance with OHC budgets and monthly updates.
    • To maintain open and clear communication with all internal departments.
    • Takes a lead role in marketing efforts to include Select Guest, ESP, Weekend Packages, and Omni Club.
    • In conjunction with night audit staff, ensure timely and accurate reporting of daily operating results and statistical information as related to revenue and expenses.

    Hotel Specific Essential Functions:

    • Ensure maximum cooperation between the Hotel Front Office, the Bretton Arms Front Office and the non-branded properties.       
    • Maintain an efficient means of transportation for guests between the different venues on property.

    Qualifications

    Must be able to work a flexible schedule including nights, weekends and holidays.

    Previous supervisory experience preferred. 

    Must have excellent customer service skills.

    Must be able to stand for long periods of time. 

    Candidate must be able to successfully pass a pre-employment drug screen.

     

     

    Omni Hotels and Resorts is an Equal Opportunity Employer. 

    End of Job Description

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