• Director of Operations

    Job Locations US-RI-Providence
    Posted Date 4 weeks ago(12/28/2018 12:02 PM)
    Requisition ID
    # of Openings
    Category (Portal Searching)
  • Overview

    Providence Hotel




    The Omni Providence is a landmark hotel in Rhode Island. This hotel is located in the exciting city of Providence and is attached to the Rhode Island Convention Center, Dunkin Donuts Convention Center, as well as the Providence Place Mall. Guests find themselves in walking distance to everything the city has to offer from historical sights to amazing restaurants.

    The Omni Providence a beautiful Convention Hotel but our associates are what separate us from the rest of the hotels. Our culture provides an atmosphere that allows our associates to learn and grow in their professional development in a fun environment. We strongly encourage promotions from within our company, and as a result, our staff has a solid hospitality foundation. Our diverse staff comes from many different countries in the world and provides a fantastic atmosphere to develop both from a professional and personal level. Although we offer a complete benefit package for all of our full-time associates, all of our associates are provided the greatest benefit of all which is “opportunity”.

    Job Description

    Reporting directly to the General Manager, the Director of Operations assists in the overall management responsibility for the operation of the hotel including associate relations, guest service, profitability, product quality, and compliance to Omni standards.


    • Works closely with the other Executive Committee members to insure all financial, service standards and employee relation goals are met.
    • Participates in the hiring, training, scheduling, reviewing and disciplining of all staff with the support of their operations management team.
    • Coordinates, supervises and directs all aspects of the operation with the support of department heads and assistant managers.
    • Ensures that guest service standards are met and developed to maintain consistent levels of excellent guest service.
    • Directs property operation in General Manager's absence.
    • Maintains close communication with the Managing Director and other department/division heads.
    • Recommends programs for the motivation and development of staff.
    • Assists in developing annual budget and action plans, including annual objectives.
    • Reviews daily operating results and weekly forecasting and scheduling, taking immediate corrective action if required.
    • Conducts daily review of Rooms Division hotel operations with Department Heads.
    • Attends hotel operational meetings, room’s departmental meetings, and associate-related events.
    • Reviews annual objectives composed by department heads and monitors progress to completion over coming year.


    • Minimum of 5 years of Hotel Management Experience in a 4 Diamond hotel/resort environment.
    • Exceptional management skills with a proven track record in mentoring/leading a successful team.
    • Ability to budget and forecast productivities and direct expenses.
    • Ability to establish and maintain relationships with vendors, community and organizations.
    • Excellent technical skills to include MS Office, PMS system Opera, Dephi and Oracle.
    • College degree in hotel & restaurant management, or equivalent.
    • Flexible schedule to include weekends and holidays.
    • Ability to communicate effectively and professionally.
    • Ability to work under pressure.
    • Ability to work independently and within a team environment.
    • Must be detail oriented, extremely organized and punctual.
    • Must be professionally polished.


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