• Assistant Director of Rooms

    Job Locations US-GA-Atlanta
    Posted Date 1 month ago(1/14/2020 9:52 AM)
    Requisition ID
    # of Openings
    Category (Portal Searching)
    Rooms Operations
  • Overview

    Atlanta Hotel at CNN Center


    Atlanta CNN


    Luxurious comfort embraces pure style at the elegant, four-diamond Omni Hotel at CNN Center. Located in the heart of downtown Atlanta within the bustling Centennial Park District, this luxury hotel treats you to views of the spectacular downtown skyline or picturesque Centennial Olympic Park. The Omni Hotel at CNN Center is connected to Philips Arena and the Georgia World Congress Center, and it is the closest hotel to the Mercedes-Benz Stadium.


    Omni CNN’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Hotel at CNN Center may be your perfect match.

    Job Description

    To assist in managing and directing of all Front Office and Housekeeping functions and staff, ensuring Omni standards are met in all areas by monitoring quality assurance.


    • Oversight of all front office operations including front desk, pbx, concierge, bell/door associates and valet parking operations (outsourced) along 4/5 star guidelines
    • Insuring the quality and productivity of housekeeping functions that guarantee the cleanliness of all guest areas, high levels of personal service delivered by housekeeping associates and a stable work force.
    • Excellence in appearance of all areas throughout the hotel
    • Producing constant improvement in guest experience satisfaction metrics
    • Showing year-over-year improvement in associate satisfaction scores throughout the division including maintaining low turnover and high promotion-from-within ratings
    • Controlling payroll and direct expenses in line with the budget and varying levels of business using corporate-wide technology and other systems
    • Participation in weekly forecasting and scheduling activities
    • Providing assistance in developing the annual hotel budget
    • Preparation of action plans as directed by management
    • Daily reviews of operating outcomes (including corrective action if required)
    • Maintaining high visibility with associates and guests


    • Bachelor's degree or foreign equivalency required.
    • Must have previous experience in all aspects of the Rooms Division (Front Office & Housekeeping) in a 4 - diamond property of similar size and quality for a period of two or more years.
    • Experience in forecasting & scheduling, daily reviews and analysis of operating results preferred.
    • Proficiency in the use of a computer is necessary (i.e. Microsoft Office Suite).
    • Excellent verbal and written communication skills required.
    • Must demonstrate strong leadership skills and the ability to nurture managers-in-training.
    • Must be detail-oriented and organized.
    • Must be able to work closely and communicate with all associates, departments, guests, and clients in a professional manner.
    • Must be highly service-oriented.


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